Who we are

Last Updated: 13/03/2024

Welcome to our game launcher. We take your privacy very seriously and are committed to being transparent about our privacy practices. We understand that you entrust us with your personal information, and we strive to protect and respect that information.

This Privacy Policy outlines our policies and practices regarding our collection, use, and disclosure of your personal information when you use our game launcher and associated services. We provide this Privacy Policy to help you understand what data we collect, why we collect it, how we use it, and the controls we provide you over your personal information.

Our game launcher is a digital platform that enables users to purchase, download, and play video games, and also engage in transactions involving non-fungible tokens (NFTs) within those games. As we offer these services, we may need to collect certain information about you. The types of information we collect depend on your interactions with us and the services we provide.

Please note that this Privacy Policy applies to all users of our game launcher. By using our services, you confirm that you have read and understood the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use our services.

We also understand that privacy needs can change over time. As such, we may update this Privacy Policy periodically to reflect changes in our privacy practices. We encourage you to review this Privacy Policy regularly to stay informed about how we use and protect your personal data.

This Privacy Policy is applicable to https://elixir.games domain and to all its subdomains, as well as domains associated to the main domain’s owner such as https://elixir.games.

Information We Collect

We, SATOSHIS GAMES SL, as responsible for your data protection, collection, use, storage and control according to GDPR and CCPA regulations, declare to collect a variety of information to provide better services to all of our users. Here’s how we do this:

Customer Support Information: If you contact our customer support, we may collect information related to your inquiry or complaint. This can include your name, email address, information about your game usage, and anything else you provide to our support team.

Registration Information: When you create an account with us, we ask for personal information like your name, email address, and date of birth. We may also ask you to create a unique username and password to protect your account.

Transaction Information: When you make purchases from our game launcher, including games or in-game NFTs, we collect information related to these transactions. This can include your payment method, the amount of the transaction, the date/time of the transaction, the game or NFT purchased, and any related promotional codes or offers used.

User Content: Any information that users upload, publish, or display on our game launcher or in the course of game play, such as chats, comments, or other postings, may be collected.

Technical and Usage Data: When you access our services, we automatically collect certain data. This may include data about your device (such as hardware, operating system, and mobile network), data about your use of our services (such as game play data, performance metrics, and crash data), and data about your network connection (such as IP address, provider, and general location data).

Information from Third Parties: We may collect information about you from third-party services. For instance, if you link your social media account to our services, we may receive certain information from the social media platform.

NFTs-related Data: If you engage with NFTs within games, we may collect information related to those transactions. This could include which NFTs you purchase, sell, or trade, the transaction dates and times, the wallet addresses involved in the transactions, and any associated blockchain data.

How We Collect Your Information

We collect information from our users from the following sources:

Websites

We collect information from our sites https://elixir.games, https://elixir.app and its subdomains.

Applications

We collect information from our Desktop Launcher and Web Launcher Application https://store.elixir.games and our Developer Dashboard https://dashboard.elixir.games.

Social Media

We collect information through our public social channels as Discord, Telegram, Youtube, Instagram, Twitter.

How We Use Your Information (Purpose)

The information we collect is treated within the European Union, and serves various purposes. Here’s more detail on how we use your data:

To Provide Our Services: We use your registration information to create your account and provide our services. This includes facilitating transactions (like game purchases and NFT trades), delivering customer support, and implementing game features. If you engage in transactions involving NFTs, we use the information related to these transactions to record and verify ownership and to ensure the functionality of the NFT within the game environment.

To Communicate with You: We may use your contact information to send you important notifications, security alerts, updates, and other administrative messages. We might also send promotional communications, such as special offers and new product announcements. However, you will have the ability to opt-out of receiving such promotional communications.

To Improve Our Services: We use usage data, feedback, and other information to understand user behavior and preferences, monitor and analyze usage and trends, improve our services, develop new features and products, and personalize the game launcher for you. This might involve recommending games you might like or personalizing the content you see.

For Security Purposes: We use the information we collect to protect our services, our users, and ourselves. This includes verifying accounts, monitoring suspicious or fraudulent activity, enforcing our terms of service, and ensuring the fairness of gameplay.

To Comply with Legal Obligations: In some cases, we might need to use or disclose your information to comply with laws and regulations, for legal proceedings, or for auditing purposes.

For Research and Development: We may use the information we collect for testing, research, analysis, product development, and machine learning to improve the user experience.

NFT-Related Uses: Information related to NFT transactions may be used to provide additional services, such as facilitating trades, providing a history of ownership, verifying authenticity, and enabling other features specific to NFTs.

Information Sharing

There are certain circumstances in which we might share the information we collect with third parties. We only share your information as described below:

With Your Consent: We may share your information in other ways if we receive your explicit consent.

Third-Party Service Providers: We work with various third-party service providers to help us provide and improve our services. For example, we might use third parties for analytics, advertising, and payment processing. These service providers only have access to the information they need to perform their specific function and are obligated not to disclose or use it for any other purpose.

Game Developers: We may share information with game developers for purposes related to gameplay and service improvement. If you use NFTs within a game, we may share information with the game’s developer to facilitate the transaction, record ownership of the NFT, and provide related services.

Legal Requirements: We may disclose your information if we believe it’s necessary to comply with a law, regulation, legal process, or governmental request; to enforce our agreements, terms, and policies; to protect the security or integrity of our services; to respond to an emergency; or to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

Business Transfers: In the event that our business is involved in a merger, acquisition, reorganization, sale of assets, bankruptcy, or other similar event, your information may be transferred as part of that event.

NFT Transactions and Public Ledger: If you participate in NFT transactions within games, information about these transactions, such as the wallet addresses involved and the transaction hash, will typically be recorded on a public ledger (like a blockchain). This information could be viewed by anyone and could be connected back to you, especially if you use a public wallet address.

For how long we keep your information

We will keep your information as long as there is a commercial relationship with you started with a registration in our Platform, and later during the time required to comply with the corresponding regulations and laws. Notwithstanding the above, we will keep your information as long as they are necessary for the purposes described above and you don’t request their deletion.

Your Rights

You have several rights regarding your personal data:

1. Access and Correction: You have the right to access the personal information we hold about you. Most of your personal data can be accessed and corrected by logging into your account and visiting your account settings page. If there are other data you want to change that aren’t included in your account settings, you can request to access those data.
2. Deletion: You may request that we delete your personal data. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
3. Objection and Restriction: You can ask us to stop using your data or to limit our use of your data in certain circumstances—for example, if we have no lawful basis to keep using your data, or if you think your personal data is incorrect.
4. Portability: You have the right to receive a copy of your personal data in a structured, machine-readable format and request us to transfer this to another data controller.
5. Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect any processing that has already taken place.
6. Right to Lodge a Complaint:

To exercise any of these rights, please contact us using the contact details provided at the end of this policy. Please note that we may ask you to verify your identity before responding to such requests.

Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal data from children under the age of 13. If we learn that we have collected personal data from a child under age 13, we will take steps to delete that data as quickly as possible. Here’s more detail on how we handle this:

Notification: If we discover that we have inadvertently collected personal data from a child under the age of 13 without verified parental consent, we will delete that data as quickly as possible.

Age Restrictions: Users under the age of 13 are prohibited from creating an account and using our services. During the account creation process, we ask for the user’s date of birth to verify their age.

Parental Control and Consent: If a user under the age of 13 wishes to use our services, we require verified parental consent in accordance with the Children’s Online Privacy Protection Act (COPPA). Parents or guardians must provide this consent and create an account on behalf of the child.

Collection and Use of Children’s Data: We do not intentionally collect personal data from children under 13. If in certain cases, with parental consent, we collect personal data from a child, we only use or disclose this information for purposes parents have consented to, or for the purposes of providing our services, such as responding to inquiries or providing customer support.

Revoking Consent: At any time, parents or guardians can revoke their consent, refuse further collection or use of their child’s personal information, and request that we delete the personal information we have collected from their child. Parents can contact us using the contact details provided at the end of this policy.

Changes to Our Privacy Policy

Our Privacy Policy may change from time to time. Here’s how we handle these changes:

1. Policy Updates: We reserve the right to modify this Privacy Policy at any time in response to changes to our practices or changes in legal or regulatory requirements. When we update the policy, we will revise the “Last Updated” date at the top of this document.
2. Notification: If we make significant changes to this policy, we will provide you with a more prominent notice, such as sending an email notification or displaying a notice on our game launcher.
3. Reviewing Changes: We encourage you to regularly review this Privacy Policy to stay informed about our privacy practices. The continued use of our game launcher after changes to this Privacy Policy constitutes your acceptance of the updated policy.
4. Previous Versions: If any changes to this Privacy Policy are not acceptable to you, you should cease using our services. Upon request, we can provide you with access to previous versions of our Privacy Policy.
5. Queries: If you have questions or concerns about our changes, we encourage you to contact us immediately.

Contact Us

We, SATOSHIS GAMES, SL, with address at Manzanares 4, 28005 Madrid (Spain), registered in Alicante Corporate Register at T 4230, F 101, S 8, H A 165996, are the company licensed by Satoshis Games Inc from Delaware (US), owner of the site elixir.games and Elixir Launcher, to manage and operate its sites and applications.

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please get in touch with us. We’re committed to resolving any issues you might have and improving our services based on your feedback. Here’s how you can contact us:

1. Via Email: You can reach our Data Protection Officer (DPO) at dpo@elixir.games to exercise any of your privacy related rights. You can also contact us for general questions at info@elixir.games. We strive to respond to email inquiries as promptly as possible.
2. Via Mail: You can also send us a letter at our physical mailing address: Manzanares 4, Spaces building, 28005 Madrid (Spain). Please include your contact information and a detailed description of your request or concern.
3. Via Mail: You can also send us a letter at our physical mailing address: Manzanares 4, Spaces building, 28005 Madrid (Spain). Please include your contact information and a detailed description of your request or concern.
4. Customer Support: If you’re experiencing technical issues or have questions specifically about using our game launcher, you might find it helpful to visit our online Help Center https://store.elixir.games. There, you can find answers to frequently asked questions and details about how to get more direct support.

Remember that email communications are not always secure, so please do not include credit card information or sensitive information in your emails to us.

Should you like to issue a formal complaint related to our data protection system or the implementation of our privacy policy on your information you can send it to the Spanish Data Protection Agency at the following address: Jorge Juan 6, 28002 Madrid (Spain)